White House Products Privacy Policy

Who Are We?

The data we would like to collect from/process is

The personal data we collect will be used for the following purposes

Our legal basis for processing your personal data

Special categories of personal data collected

Disclosure

Retention Period:

Your rights as a data subject

Complaints

Who Are We?

White House Products Ltd is a worldwide supplier of Hydraulic Gear pumps and Hydraulic Components. We also offer a range of services such as hydraulic pump and motor repair and the manufacture of pumps, motors & cylinders unique to the customer’s specification.
Established in 1984 the company has forged and maintained a reputation as one of the leading distributors of hydraulic equipment.

Our Company registration number is 88844 (Registered in Scotland)
Our VAT number is: GB 406 6246 64
Registered Office: The White House, Finlaystone, Langbank, PA14 6TJ

White House Products values the personal information you provide to us and we would not use it in any way other than what you would expect to fulfil our service to you. Our privacy notice explains how we protect your privacy and how you can control how we use your information. If you want to change the way in which we use your data or if you have a question about how your personal information is used, please contact us using the methods below:

Email: privacy@whp.co.uk
Telephone: 0044 1475 742 500

The data we would like to collect from/process is:

Your name
Your contact details (address, phone, fax & email address)

When you provide your information to us via our website, over the phone or by email, we only ask you to supply information that we need in order to provide the service you have requested.

However, if you do business with us we may also ask for further information about you or your company in order to enhance the service we provide.

The personal data we collect will be used for the following purposes:

To help us to identify you when you contact us
To provide you with the product or service you have requested
To keep you informed and updated on relevant products you may be interested in
To improve our website and the range of services and products we provide
To provide you with useful information about the hydraulics industry
To notify you about changes to our service
To administer your account

Our legal basis for processing your personal data:

Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have contracted with us to provide.

We may communicate with you about products and services we supply that may be of interest to you now or in the future. In this case our basis for processing your information is a legitimate interest as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life.

Special categories of personal data collected:

We do not ask for or hold any sensitive data, only what is required to fulfil our service to you on a business to business level.

We do not store credit card details for any of our customers and we comply with PCI DSS (Payment Card Industry Data Security Standard) to help businesses process card payments securely whilst reducing card fraud.

Disclosure

White House Products Ltd will never sell your personal data to third parties for marketing purposes. We will always treat your personal details with the utmost care. The following third parties will receive your personal data for the following purposes as part of the processing activities:

Telemarketing team who may call you on our behalf to check the accuracy of the data we hold for you and to inform you of any services or special offers that we think may be relevant to your business.

Approved Mailing houses who use your data on our behalf to process our direct mail campaigns (All based in the UK).

These companies will only be given the information relevant to the operation they are conducting on our behalf and they will treat your data with the same respect that we do.

Retention period:

White House Products will keep your personal information in line with current law and regulation and will remove data which we have collected directly from you from our systems if we haven’t had any direct contact with you for more than 24 months.
We do however have a statutory obligation to keep Sales Invoices and copies of Order Information for a minimum of 7 years for financial auditing purposes.

Your rights as a data subject:

At any point while we are in possession of your personal data, you have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling
Right to judicial review: in the event that White House Products Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined beneath

Complaints:

If you have a complaint please contact our Privacy Officer at privacy@whp.co.uk who will deal with your request promptly.
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns

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